Refund Policy

Last Updated: April 2026

At Sasscore Ltd, we are committed to ensuring your complete satisfaction with every purchase. This Refund Policy outlines your rights regarding returns, refunds, and exchanges in accordance with UK consumer protection law.

1. Your Statutory Rights

Under UK law, you have certain statutory rights when purchasing goods. This policy does not affect your statutory rights, including:

• The right to receive goods of satisfactory quality
• The right to receive goods that are fit for purpose
• The right to receive goods that match their description
• The right to reject faulty goods and receive a full refund

For more information about your statutory rights, please visit the Citizens Advice website or contact your local Trading Standards office.

2. 30-Day Satisfaction Guarantee

In addition to your statutory rights, we offer a 30-day satisfaction guarantee on all products featured on our website. This guarantee allows you to:

• Return products within 30 days of delivery
• Receive a full refund of the purchase price
• Exchange for a different product if preferred
• Return items even if you have changed your mind

2.1 Conditions for Returns

To qualify for our 30-day satisfaction guarantee, the following conditions apply:

• The product must be returned within 30 days of delivery
• The product must be unused and in its original condition
• All original packaging, accessories, and documentation must be included
• Proof of purchase must be provided

2.2 Products Not Eligible for Return

Certain products cannot be returned under our satisfaction guarantee:

• Products that have been used, unless faulty
• Products damaged through misuse or negligence
• Products without original packaging (where packaging is essential)
• Personalised or customised items
• Products returned after the 30-day period (unless faulty)

3. Faulty or Damaged Products

If you receive a product that is faulty, damaged, or not as described, you have additional rights:

3.1 Within 30 Days

You are entitled to a full refund for any faulty product returned within 30 days of delivery. We will also reimburse reasonable return postage costs.

3.2 After 30 Days

If a fault develops after 30 days but within 6 months of purchase, you are entitled to:

• A repair of the product
• A replacement of the product
• A partial refund if repair or replacement is not possible

3.3 After 6 Months

After 6 months, the burden of proof shifts to you to demonstrate that the fault was present at the time of purchase. However, many products come with manufacturer warranties that may provide additional protection.

4. How to Initiate a Return

To return a product, please follow these steps:

1. Contact us: Email [email protected] or call +44 20 7946 0958 with your order number and reason for return
2. Receive instructions: We will provide you with a Return Merchandise Authorisation (RMA) number and return instructions
3. Package the item: Securely package the product in its original packaging with all accessories and documentation
4. Include RMA number: Clearly mark the RMA number on the outside of the package
5. Ship the return: Send the package to the address provided using a tracked shipping service

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect your returned item, we will process your refund as follows:

• Inspection period: 2-3 business days
• Refund processing: 3-5 business days
• Bank processing time: 5-10 business days (depending on your bank)

Total time from receipt of return to refund in your account: approximately 10-18 business days.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will arrange an alternative refund method with you.

5.3 Partial Refunds

Partial refunds may be issued in the following circumstances:

• Items returned in used condition (where acceptable)
• Items returned with missing accessories or packaging
• Items showing signs of wear and tear beyond normal inspection

The amount of any partial refund will be determined based on the condition of the returned item.

6. Return Shipping Costs

6.1 Faulty Products

For faulty or misdescribed products, we will reimburse reasonable return postage costs. Please retain proof of postage for reimbursement.

6.2 Change of Mind

For returns due to change of mind, you are responsible for return shipping costs. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

6.3 Free Returns

From time to time, we may offer promotional free returns. Eligibility will be clearly stated at the time of purchase or in promotional materials.

7. Exchanges

If you wish to exchange a product for a different model, colour, or size:

• Return the original item following our standard returns process
• Place a new order for the replacement item
• Your refund for the original item will be processed upon receipt

This ensures you receive your replacement item as quickly as possible, as we do not hold exchanged items pending return delivery.

8. Warranty Information

Many products come with manufacturer warranties that provide protection beyond our 30-day return period:

• Standard Warranty: Most products include a minimum 2-year warranty
• Extended Warranty: Additional 1-year warranty available with product registration
• Warranty Coverage: Protects against manufacturing defects and faults

Warranty claims should be directed to the manufacturer in accordance with their specific warranty terms and conditions.

9. Cancellations

If you wish to cancel an order before it has been dispatched:

• Contact us as soon as possible by email or phone
• Provide your order number and request cancellation
• If the order has not been dispatched, we will cancel and issue a full refund
• If the order has been dispatched, you may return it under our 30-day guarantee

10. Dispute Resolution

If you are not satisfied with how we have handled your return or refund request:

1. Contact our customer service team to discuss your concerns
2. If unresolved, escalate to our customer service manager
3. If still unresolved, you may seek independent advice from Citizens Advice
4. As a last resort, you may consider the small claims court for disputes under £10,000

We are committed to resolving any issues fairly and promptly.

11. Contact Information

For questions about returns, refunds, or this policy, please contact us: